Return & Refund Policy

Brand Name: Aveliner™
Legal Company Name: Shanghai Jijianyuan Technology Co., Ltd.
Customer Support Email: service@aveliner.com

Business Address:
Room C280, Zone A, 2nd Floor, No. 1901 Cao'an Highway, Zhenxin Subdistrict, Jiading District, Shanghai (inside Wanrun International Hotel Supplies Market)

Overview

Aveliner™ is owned and operated by Shanghai Jijianyuan Technology Co., Ltd.

We are committed to providing customers with a clear and reasonable return and refund process. This Return & Refund Policy explains the conditions, procedures, and timelines related to eligible return requests and refund processing.

Our goal is to make the after-sales experience simple, transparent, and understandable for every customer.

Return Period

Customers may request a return within:

30 calendar days after delivery

To be eligible for a return, customers should contact Aveliner™ within this period and provide the required order information.

Requests submitted after the applicable return period may not be eligible for return consideration.

Return Eligibility

To qualify for a return, products should generally meet the following conditions:

• The item is unused or in an acceptable unused condition

• The product remains in its original condition

• The item includes original packaging or related accessories when applicable

• The return request is submitted within the eligible return period

Customers are encouraged to carefully check product information before purchase to ensure the selected item meets their expectations.

Items That May Not Qualify for Return

Certain situations may affect return eligibility, including:

• Products that have been used, damaged, or altered after delivery

• Items returned without prior communication

• Products missing necessary components or packaging when those items were included with the original product

If you are unsure whether your item qualifies for return, please contact our customer support team before sending the product back.

How to Request a Return

To request a return, please contact:

Email:
service@aveliner.com

Please provide the following information:

• Order information

• Product name or item details

• Reason for the return request

• Supporting photos or other information when necessary

Our customer support team will review your request and provide return instructions if the request is approved.

Please do not send products back before receiving return guidance from Aveliner™ customer support.

Return Address Information

For security and processing purposes, customers should contact Aveliner™ before sending any return package.

Please do not send returns directly to the business registration address unless specifically instructed by our customer support team.

After a return request is approved, our team will provide the appropriate return instructions.

Return Shipping Responsibility

Customer Preference Returns

For returns caused by personal preference, such as choosing the wrong style, changing personal expectations, or other non-product-related reasons, customers may be responsible for the return shipping cost.

Product Issues

If an item arrives:

• Damaged

• Defective

• Incorrect

• Significantly different from the described product information

Please contact Aveliner™ customer support.

We will review the situation and provide an appropriate solution, which may include a replacement, refund, or another suitable resolution depending on the circumstances.

Customers will not be required to manage product-related issues without reasonable assistance from our team.

Refund Process

Once a returned item has been received and reviewed, approved refunds will be processed.

Refund processing time:

7–10 business days

The actual arrival time may vary depending on the relevant processing procedures after the refund has been issued.

Customers will receive confirmation once the refund process has been completed.

Partial Refund Situations

In certain circumstances, a partial refund or alternative solution may be considered, including:

• Items returned with missing components

• Products showing use beyond normal inspection

• Products not meeting return requirements

Our team will communicate with customers clearly before making a final decision regarding such cases.

Order Cancellation Requests

If customers need assistance regarding an order change or cancellation request, please contact Aveliner™ customer support as soon as possible.

Cancellation or modification requests will be reviewed according to the current order preparation status.

Damaged or Incorrect Items

Aveliner™ values product accuracy and customer satisfaction.

If you receive an item that is damaged, incorrect, or materially different from the product description, please contact us with:

• Order information

• Product details

• Photos or supporting information

Our team will review the request and provide appropriate assistance.

Customer Support Response

Aveliner™ aims to respond to customer service requests within:

3 business days

Our team will carefully review each request and provide guidance based on the specific situation.

Contact Information

For return and refund questions, please contact:

Aveliner™
Operated by Shanghai Jijianyuan Technology Co., Ltd.

Email: service@aveliner.com

Business Address:
Room C280, Zone A, 2nd Floor, No. 1901 Cao'an Highway, Zhenxin Subdistrict, Jiading District, Shanghai (inside Wanrun International Hotel Supplies Market)

Aveliner™ is committed to providing a transparent return experience and supporting customers with clear communication throughout the after-sales process.