Frequently Asked Questions (FAQ)

Brand Name: Aveliner™
Legal Company Name: Shanghai Jijianyuan Technology Co., Ltd.
Customer Support Email: service@aveliner.com

Business Address:
Room C280, Zone A, 2nd Floor, No. 1901 Cao'an Highway, Zhenxin Subdistrict, Jiading District, Shanghai (inside Wanrun International Hotel Supplies Market)

About Aveliner™

1. Who operates the Aveliner™ website?

Aveliner™ is owned and operated by Shanghai Jijianyuan Technology Co., Ltd.

Shanghai Jijianyuan Technology Co., Ltd. is the legal business entity responsible for operating this website and providing customer support services related to Aveliner™ products.

2. What products does Aveliner™ offer?

Aveliner™ specializes in party paper decoration sets and related decorative products.

Our collections are designed to help customers prepare celebrations, gatherings, and special occasions with coordinated decoration solutions that are convenient to arrange and suitable for different event styles.

3. How can I contact Aveliner™ customer support?

You can contact our customer support team through:

Email:
service@aveliner.com

Phone:
+86 18571137972

Customer Service Hours:
8:00 AM–10:00 PM

Our team is available to assist with product questions, order inquiries, return requests, and other service-related matters.

Product Information

4. How can I find information about a product?

Each product page provides available product information, including product descriptions, features, recommended uses, and other details to help customers understand the item before purchase.

If you need additional information, please contact our customer support team.

5. Are Aveliner™ products suitable for different occasions?

Yes.

Aveliner™ party decoration sets are designed for various occasions, including:

• Birthday celebrations

• Family gatherings

• Seasonal events

• Special occasions

• Creative decoration projects

Customers can arrange products according to their preferred themes and decoration styles.

6. How should I use and store party decorations?

For the best experience, customers should follow the product instructions and handle decorations carefully.

We recommend storing unused items in a dry and clean environment to help maintain their condition.

Shipping Information

7. How long does order delivery usually take?

Aveliner™ aims to provide efficient order preparation and delivery services.

Orders are typically processed after confirmation, and estimated delivery time is generally:

3–7 days after shipment

Delivery time may vary depending on destination, logistics conditions, and other factors outside normal processing procedures.

8. How can I track my order?

Once your order has been shipped, available tracking information will be provided through the appropriate customer notification method.

If you have questions regarding your shipment status, please contact:

service@aveliner.com

Please include your order details so our team can assist more efficiently.

9. What should I do if my package has delivery issues?

If your package experiences unusual delays, tracking problems, or delivery concerns, please contact our customer support team.

Our team will review the available information and provide assistance based on the situation.

Return & Refund Information

10. Does Aveliner™ accept returns?

Yes.

Eligible products may be returned within:

30 days after delivery

Products must meet the return requirements described in our Return & Refund Policy.

11. How do I request a return?

To request a return, please contact:

service@aveliner.com

Please provide:

• Order information

• Product details

• Reason for the return

• Supporting information when necessary

Our customer support team will review your request and provide further instructions.

12. When will I receive my refund?

Approved refunds are processed after the return review process is completed.

Refund processing generally takes:

7–10 business days

The actual time may vary depending on the processing procedures of the relevant service provider.

Customer Service

13. How quickly will customer support respond?

Aveliner™ aims to respond to customer inquiries within:

3 business days

Our team will review your request carefully and provide assistance as efficiently as possible.

14. What information should I provide when contacting support?

To help us provide better assistance, please include:

• Order number (if available)

• Product name

• Description of your question or concern

• Relevant photos or supporting information when needed

Providing complete information helps reduce response time.

Website Information

15. Where can I find Aveliner™ policies?

Our website provides access to important customer information, including:

• About Us

• Contact Us

• Shipping Policy

• Return & Refund Policy

• Privacy Policy

• Terms and Conditions

• Terms of Use

These pages are available to help customers understand our services, procedures, and responsibilities.

16. How does Aveliner™ protect customer information?

Aveliner™ respects customer privacy and handles information according to our Privacy Policy.

Customers can review our Privacy Policy page for detailed information regarding data handling practices.

Additional Assistance

If your question is not answered in this FAQ, please contact our customer support team:

Email: service@aveliner.com
Phone: +86 18571137972

Aveliner™ is committed to providing clear communication and helpful customer assistance throughout your shopping experience.